LibQUAL+® Feedback
Most of the responses we had to the LibQUAL+® Survey were very positive. Some people had criticisms, or, more often, suggestions for improvements. Here are responses to some of your comments.Some responses to the comments in the recent library survey
| What you said... | Our response... | ||
|---|---|---|---|
| Friendly staff | Most of you said you found library staff friendly and helpful |  |
Thank you – we appreciate your comments |
| More textbooks and e-books | You asked for more copies of the key items on your reading list | |
The library has received an additional £100,000 to boost the number of key items including e-books You are strongly advised to buy your own copies of recommended key texts We will provide access to more ebooks, digitised book chapters and journal articles through the VLE |
| Digital Library and website | Some of you find the Digital Library confusing | |
We have recently redesigned the library web-site to make it more attractive and easier to use |
| Access to PCs | You don't think there are enough computers to use at peak times, especially at Cambridge |  |
We have installed 20 additional PCs at Cambridge All our libraries now have wireless access for laptops We now have location software so you can see at a glance where to find the available computers The Fair Play Campaign encourages responsible use of PCs Faculty PCs are available when not in use for teaching |
| Noise | Some of you think the library is too noisy | |
The main libraries at Cambridge and Chelmsford are zoned into group, quiet and silent areas Bold signage has been installed to make the zones clearer Please tell staff at service desks if you think others are being disruptive |
| Space | You said the Cambridge Library was crowded | |
External visitors are discouraged from using the library at busy times Our University is providing more social space |
| Temperature | You said the Cambridge Library was hot and stuffy | |
Work is underway to improve temperature control on the ground floor and airflow to the upper floors, which should be completed by Christmas. |