Contact Us

You can contact us in the following ways:

Online

Access our FAQs If you can't find what you need, you can submit a query and we'll get back to you by email.

We respond to 99% of queries the same day (when received Monday to Friday before 17.00), or the next working day (if received after 17.00 or at the weekend or bank holidays).

We also offer a chat service for immediate help and guidance, available 11.00 - 16.00 in semesters 1 and 2.

By phone

Contact us at +44 (0) 1245 686600

Our phone line is available 24 hours a day, 365 days a year.

We operate a core service from 08.30 - 17.00 Monday to Friday; outside these hours the team will be able to answer most queries, but may need to refer your query on for a response the next working day.

In person

Visit one of our libraries during staffed hours to speak with our staff at the library Help Desk.

You can also:

Book a Librarian for specialist subject support, for example if you have started your research and need additional guidance in finding and using information resources.

Book an IT Adviser if you have an IT problem, such as configuring your device with our network or accessing particular software.

Other services

Tell us about noise
We offer a text-a-talker service at our Cambridge and Chelmsford libraries. If you are being disturbed by noise on a quiet or silent floor, you can contact us by text so that we can address the problem:

For Cambridge use 0784 716 8896
For Chelmsford use 0750 725 5468

Tell us what books we should buy
If you'd like to recommend a book for us to purchase, complete our form with as much detail as you can, and we'll get back to you.

Tell us your feedback
We want to hear your comments on our library services, good or bad, so we know where we need to improve. Please visit our feedback blog, or contact us through any of the methods above.