FeedbackThe University Library gathers feedback from customers in many ways (for example, our blog, and via questions people ask us).
Every two years, using the Association of Research Libraries LibQUAL survey methodology (which is used internationally by all sorts of libraries) we ask all our customers for their perceptions and opinions.
In 2014 we received 2,078 valid survey results of which 1,067 had some further comments (that's an incredible 51% with comments). An encouraging and significant result!
We have now analysed the quantitative and qualitative results and have drawn up an action plan which will feed into our policies and strategies and it shows how we are acting on your comments. We have also done some further investigation to understand the issues raised better.
For details on how the survey works the Association of Research Libraries have extensive resources explaining the methodology and how to read the results. Radar charts can be complicated things!