IT Help

The University Library's Helpdesks are the first point of call for all student IT queries whether by phone, e-mail or in person. N.B. University staff should refer to the following for IT support

How to contact us

You can contact us in the following ways:
  • online by going to:
  • call: 01245 686600
  • international: +44 1245 686600
    (lines were open 24/7 from 01/02/2011)
  • Visit us in person - we are located on the Ground floor of Cambridge and Chelmsford libraries
In these pages you will find all the information you need to get the most out of your learning experience at Anglia Ruskin University. Select the appropriate link on the Library Helpdesk menu on the left hand side of this page to find out more.

What your Local Helpdesk can do for you

At each main campus, there is an Library Helpdesk. The staff at these desks can help with a variety of computer related problems. These include:
  • Advice on Password resets (see Q&As)
    You can also reset your password on any library open access PC by clicking on the "Forgot My Password" button at the login screen.
  • Wireless access problems
  • Printing issues
  • Software difficulties
  • File conversions ie: from Microsoft Works or OpenOffice to Microsoft Word
  • Recovery of corrupt data

Our staff will try to resolve issues as quickly as possible, however there may be instances when they need to refer the problem to support colleagues.

Please note

Although our staff are knowledgeable on a variety of IT aspects, this does not allow for any specialised software such as SPSS or 3D gaming software. Please contact your lecturer or Faculty.

Additionally although we can recommend software and hardware for your laptop, our staff are not authorised or insured to install these onto your personal laptop.
Please therefore do not be disappointed if you are advised to take your equipment to a professional computer shop. The University is unable to recommend shops.

Your Comfort

The University Library aims to make the open-access computer areas pleasant places in which to work. However, if you are offended by anything you see or hear please report the matter to any member of the library staff or the Library Helpdesk