Tell Us

We always welcome your views on the services we provide.

To give us your feedback please complete our feedback form.

Time Span:     


Open QuoteOne of our postgraduate students commented in our LibQUAL survey: 'On more occasions in the last year than ever before in my 4 years at ARU, I have identified scientific papers I would like to read for my assignments but which I don't have access to (Canadian Journal of Zoology is a particular resource which springs to mind, but not the only one).'
Close Quote

Open QuoteAnother comment from our LibQUAL survey: Please consider those with mobility issues at the start of the year when you are doing tours. Not everyone can stand for more than five minutes.
Close Quote

Open QuoteWe received this comment from one of our Computing & Information Sciences students through our survey in November: 'I frequently find electronic key materials missing, to the point where Googling the name of the paper plus the word PDF is more effective. When I can’t find things that way I use Library Genesis, which has a much bigger set of materials available for “permanent borrowing”.'
Close Quote

Open QuoteOne of our Education students told us through our LibQUAL survey 'We need to have practice and training sessions about Mendeley please, as most of us are using it for the benefit on this program. Thanks :) '
Close Quote

Open QuoteA LibQUAL Comment from a student of biomedical/forensic science: 'It's great, however would prefer more texts to be available online, or at least have more copies of the ASTM protocols.'
Close Quote

Open QuoteA comment from one of our law students received through our LibQUAL survey:
'The library services are generally good especially the online library. It is a very useful resource as it can be assessed anywhere. I have just a request, the textbooks for criminal law are a bit out of date, especially the recommended and essential text book. It is not even available in the library - Jonathan Herring 'Criminal law text cases and materials' 18th edition Oxford University Press 2018.
Close Quote

Open QuoteAnother comment from our LibQUAL survey:
Excellent job, nice place. Some more water dispensers could be lovely.
Close Quote

Open QuoteThe library in general is a great resource and the staff always helpful. My main complaint is that the library upper floors are always very stuffy and unpleasantly overheated. I would like to spend more time there but end up going elsewhere with books so that I don't get a headache. I often read the journals as there is an excellent collection but as you can't borrow them (understandably), I am put off from staying in and reading them as the library is so stuffy. Can you turn the air conditioning to cooler?
Close Quote