Get IT Help

Student IT support is offered through the University Library by phone, in person or by email. Our phone support line is available 24/7 all year round. Alternatively our online Virtual Enquiry Service (LibAnswers) may answer your query immediately! TRY IT!

See Library Help Contact Page

IT support, help and advice is also available in the following ways and times:

IT Drop ins
Our drop-in advice sessions are an opportunity for you to come and ask our IT Support Advisers about any IT issues or queries you may have 1-2-1. The Drop-in room is located on the Cambridge and Chelmsford Library ground floor and is open 12.00-14.00 during term times

Book An IT Adviser
If you are having IT problems and want to book time to discuss them with us you can book a 30 minute appointment with one of our IT Support Advisers - we may be able to help.

Get IT Sorted
IT Support staff run easy start drop-in sessions in prominent locations at each campus to help you Get (your) IT Sorted!

Sessions run during Welcome Week and the first week of teaching. There's no need to book, just bring along your devices (laptop, phone, tablet) and we'll show you how to get connected. We promote these events throughout the year on the web and through posters so keep your eye out for the upcoming dates, or check out the Get IT Sorted link above is a continually growing and evolving library of training videos and tutorials covering a wide range of software, technologies and business topics. Students and staff members can take advantage of free 24/7 access to the entire library of training; this includes:
  • Over 3,700 courses and 150,000 tutorials with new releases every week
  • My Training - bookmark videos, chapters or courses for future reference, or stop and restart a course where you left off
  • Search for courses by subject, software, author or keyword
See more information on, or read our .pdf guide.

Book an IT Skills coach (Student Services)
If you feel you need to develop your IT skills to enhance your academic progress then working with an IT Skills Coach can enable you to refine and develop your academic IT confidence and skills to become a more effective independent learner. You can book a one-to-one 30 minute meeting with an IT Skills Coach.