How we help with your enquiries


We provide a dedicated website at accessed nearly 2 million times last academic year, including more than a million views of our world-renowned Harvard referencing guide | Our social media include a Twitter feed shown on the home page of our site


We have extensive FAQs on all aspects of library and IT support | Subject guides are compiled by our specialist professional librarians and were used more than 160,000 times last year | Access to reading lists is now available for 97% of modules | We provide self-service loans, returns, requests and payments

First line support

We offer a single Help Desk for all library and student IT support - in person, by phone, and online (including live chat) - responding to almost 80,000 queries last academic year

Specialist support

More than 1200 1-2-1 appointments with librarians and with IT advisers were taken up last year| Over 1100 library staff hours were spent delivering workshops embedded into the curriculum or delivered through Study Skills Plus | Drop-in IT support is available every weekday lunchtime.

Read the University Library's approach to user enquiries (.pdf).