Requests

Want to request an item on loan or at another campus?

You can request items which are not available on the shelf at your library. For example, if every copy is on loan, or it is only held at a different campus.
You cannot request items available on the shelf at your campus, multiple copies of the same title or titles which you already have on loan.

How to request

Log into the library website, then search for the item you want. Click 'Find in Library' under the item. If it's not on the shelf at your library, then click 'Request'.


How long it takes

When there are copies on the shelf at another library, one of these will be sent to your library as soon as possible. There are regular deliveries between campuses, so, you should get it within a few days.
If every copy is on loan then whoever has had their copy the longest will be informed that they need to bring it back within a week. No one will be able to renew their copies until all requests are met.
Please ask library staff if you have any queries.

When it's available

We send an email as soon as the item is available for you to collect. You can also see the status of your requests from your library account.

Requests are available on the Request collection shelf at each campus. You need to collect them within 7 days.
If you need longer, wait until near the end of the 7 day period and ask us. We will let you have longer if no-one is waiting for a copy.

Remember to bring your ID to borrow the item on the self service machine when you pick it up.

What does recall mean?

Recall means you need to return an item you currently have on loan as soon as possible, as another person has requested it. You will have 7 days to return it - unless the item is already due back sooner, in which case the earlier date still applies.

Recall Q&A

Q: What happens when an item I have on loan is requested by another user?
A: We will email you to ask you to return the item and will provide a new due date.

Q: Why is the date changed? My Loan Receipt Notice email says I have it for 3 weeks, can I keep the item until the original date it was due?
A: As the receipt says, the item is subject to recall and you must return it as soon as possible. This is to get items in demand to the next person as quickly as possible. You will have 7 days to return it.

Q: Why is my copy recalled and not my colleague's?
A: If there are several copies the item recalled is the one that has been on loan longest.

Q: Is every copy on loan recalled?
A: Only one is recalled. The other customers will be unable to renew their copy.

Q: So what if someone else brings a copy back?
A: If another item comes back sooner then we will tell you by email that you no longer need to bring the item back. We will also renew it for you.

Q: Why is the fine higher for recalled items?
A: A recalled item is in demand so we charge at a higher rate (50p per day). Most customers manage to return items in 7 days. Please look out for recall emails to avoid a fine.