Digital Library Updates

Digital Library: Updates and Changes


Library Search - problem with search results

11:05 - Currently there is an issue with results on Library Search. The results are not showing our locally held physical items, or our purchased ebooks or databases - just electronic articles. Our supplier is working on the problem. Apologies for any inconvenience caused.

Update: 12:25 . The problem has been resolved
Added by BP on 18/01/2017


Library System "at risk" 7 January 23:00 - 8 January 03:00 GMT

The Library System will have scheduled maintenance between Saturday 7 January 23:00 and Sunday 8 January 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 04/01/2017


BoB "at risk" - Thursday 15th December 08:00 - 10:00

There is scheduled login server maintenance affecting BoB (Box of Broadcasts) on Thursday 15 December 2016 between 08:00 and 10:00 UTC.
Please consider BoB at risk for the duration of this period
Added by SAP on 13/12/2016


Library System "at risk" 10 December 23:00 - 11 December 03:00 GMT

The Library System will have scheduled maintenance between Saturday 10 December 23:00 and Sunday 11 December 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 08/12/2016


Library system service interrupted - 5 December 2016

There was a short interruption to our service at around 15:25 today for approximately ten minutes. This may have rendered some electronic resources unavailable as well as access to my account, and within the libraries themselves, self service loans. Service is now fully restored - apologies for any inconvenience.
Added by BP on 05/12/2016


Library System "at risk" 3 December 23:00 - 4 December 03:00 GMT

The Library System will have scheduled maintenance between Saturday 3 December 23:00 and Sunday 4 December 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 29/11/2016


Problem accessing ARRO

12:10 - There is currently an issue with ARRO. The incident has been logged and we are working with the supplier to restore access.
Update: 12:55. This problem has now been resolved. Thank you for your patience.
Added by IW on 22/11/2016


Library Search Unavailable

12:45 We are aware of an issue with Library Search.
Our suppliers have been informed and are working to fix the problem.
Update: 12:55. Our suppliers have resolved the issue with Library search.
Added by AC on 21/11/2016


Library Search: maintenance overnight Saturday November 19 - Sunday November 20

There will be maintenance and a service upgrade on the Library Search system beginning at 11PM GMT on Saturday November 19. It is expected to complete around 3AM GMT on Sunday 20 November. While this work will largely be in the background, and not directly affect performance, there will be a short interruption to service during this maintenance window, where Library Search and associated functions (my account, requests, e-resource access) will be unavailable; so the whole period should be considered "at risk".
Added by BP on 16/11/2016


Library Search unavailable

We are aware of a problem with Library Search.
Our Suppliers hope to restore service shortly.
Update: 1325. The earlier problems have been resolved.
Added by AC on 15/11/2016


Library Search unavailable

We are aware of an issue with Library Search.
Our suppliers are working to resolve the issue and hope to restore service shortly.
Update 1650: The earlier issues have been resolved.
Added by AC on 14/11/2016


Access to Dawson ERA E-Books.

We are aware of issues accessing Dawson ERA.
Dawsons are aware and we are working with them to resolve the issues.
Update 1130. The issues with access to Dawson E-Books has been resolved.
Added by AC on 14/11/2016


Access to Proquest

We are aware of issues accessing some Proquest Databases. Proquest are also aware and we are working with them to resolve the issues. Update: 0915. The earlier issues with access to Proquest have been resolved.
Added by AC on 14/11/2016


Library System "at risk" 5 November 23:00 - 6 November 03:00 GMT

The Library System will have scheduled maintenance between Saturday 5 November 23:00 and Sunday 6 November 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 04/11/2016


Library Login Maintenance.

We will be carrying out maintenance on our Library Login servers during the mornings of Monday 31/10/16, Tuesday 1/11/16 and Wednesday 2/11/16. You may see Errors or other unexpected behaviour whilst this work is carried out.
Added by AC on 31/10/2016


Anglia App: Book a Study Pod.

We are aware of an issue with our 'Book a Study Pod' service in the Anglia mobile app. This is also affecting the "Quick Book" service from the Library website.
Update: Monday 24th November. This issue has now been resolved.
Added by AC on 21/10/2016


Box of Broadcasts

BoB is currently unavailable. The BUFVC technical support team are looking into this issue.
Added by SAP on 13/10/2016


Library System "at risk" 8 October 23:00 - 9 October 03:00 BST

The Library System will have scheduled maintenance between Saturday 8 October 23:00 BST and Sunday 9 October 03:00 BST. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 06/10/2016


warc

Some users are encountering problems when trying to authenticate to warc. Warc are working on updating their code but in the meantime, if you are unable to acces warc, they suggest going to this url: http://openathens.warc.com/oa/logout and then trying to login again.
Added by SAP on 04/10/2016


MyiLibrary

We have been informed that service to the MyiLibrary platform has been restored and all functionality is available.
If you do encounter any problems please let us know.
Added by SAP on 27/09/2016


MyiLibrary

There are problems accessing content on the MyiLibrary platform, ProQuest are aware and working to resolve the issue.
Added by SAP on 26/09/2016


ProQuest Newsstand

This is linking to the wrong database. PQ have been notified.
Added by SAP on 15/09/2016


Science Direct

There is a problem with the Basic Search screen which is presented when first logging in to ScienceDirect. Please use Advanced Search for now. Elsevier (Science Direct) are investigating. Problem resolved.
Added by SAP on 15/09/2016


Library System Maintenance Tuesday 23 August.

We need to carry out some essential maintenance on our Library System on Tuesday 23 August between 0800 and 0830.
We do not anticipate any disruption to service but our systems should be considered At Risk during this time.
Added by AC on 18/08/2016


Ebrary

The problem with authentication to Ebrary appears to have been resolved.
Added by SAP on 10/08/2016


Ebrary

We are aware of a problem authenticating to Ebrary books. This is being investigated as a matter of urgency.
Added by SAP on 09/08/2016

Known Issues

Click on each heading for details
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warc

Fails to connect when using Internet Explorer and the following is displayed:
Entity:
Session:
JWT:
RedirectionURL:
Added 27/10/2016

ReadingLists@Anglia and Bookmarking Ebrary items

When bookmarking Ebrary items a URL is not being pulling through to the bookmark. Consequently, the book does not show as being available online from within the reading list.
Added 26/07/2016