Digital Library Updates

Digital Library: Updates and Changes


Access to WARC

We are aware of some Technical Issues with WARC.
WARC are aware and are working to resolve the issues.
Added by AC on 27/03/2017


Journals from OUP (Oxford University Press)

We are aware of sporadic problems with full text access to Journals on the OUP platform. If access is denied it may help to search again for the article required on the OUP platform. The supplier has been informed and is working to resolve the problem.
Added by SAP on 22/03/2017


RCNi journals

There are currently issues accessing recent issues of RCNi journals. We are working with the supplier to rectify this as soon as possible.
Added by SAP on 22/03/2017


Library System "at risk" 18 March 22:00 - 19 March 02:00 GMT

The Library System will have scheduled maintenance between Saturday 18 March 22:00 and Sunday 19 March 02:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 17/03/2017


Library System "at risk" 11 March 23:00 - 12 March 03:00 GMT

The Library System will have scheduled maintenance between Saturday 11 March 23:00 and Sunday 12 March 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 10/03/2017


Library Search - problem with search results

There is currently a problem with Library Search. Results are either reporting a technical problem and an incomplete list, or else are tending to produce low or no results. Our system supplier is working on the issue.
UPDATE: 14:53 - the problem has been resolved
Added by BP on 02/03/2017


ReadingLists@Anglia Perfomance

We are aware of some Performance issues with ReadingLists@Anglia.
Update: 1430. The earlier issues with Reading Lists have been resolved.
Added by AC10 on 28/02/2017


Box of Broadcasts (BoB): 2nd March

BoB will be undergoing scheduled maintenance work on Thursday 2nd March between 07:00 and 09:00. Please consider BoB at risk for this period.
Added by SAP on 28/02/2017


Sage Journals

Shibboleth / Institutional access to Sage Journals is not currently working. Sage have been notified.
Added by SAP on 27/02/2017


Journals from OUP (Oxford University Press)

OUP recently migrated all their journals to a new website (Oxford Academic), as a result some articles are temporarily inaccessible. The Oxford Journals online team is aware of this issue and is repairing the affected papers as quickly as possible.
Added by SAP on 23/02/2017


Library Search - problem with search results

There is currently a problem with Library Search. Results are either reporting a technical problem and an incomplete list, or else are tending to produce low or no results. Our system supplier is working on the issue.
UPDATE: 15:51 - the problem has been resolved
Added by BP on 21/02/2017


Library Search - problem with search results

There is currently a problem with Library Search. Results are either reporting a technical problem and an incomplete list, or else are tending to produce low or no results. Our system supplier is working on the issue.
UPDATE: 11:29 - the problem has been resolved
Added by BP on 15/02/2017


Library Search - problem with search results

There is currently a problem with Library Search. Results are either reporting a technical problem and an incomplete list, or else are tending to produce low or no results, especially when limiting the search by one of the facets. Our system supplier is working on the issue.
Added by BP on 13/02/2017


Library System "at risk" 11 February 23:00 - 12 February 03:00 GMT

The Library System will have scheduled maintenance between Saturday 11 February 23:00 and Sunday 12 February 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 08/02/2017


Oxford University Press - off campus

We are currently experiencing authentication problems to OUP Journals on their new platform. We are working with OUP to resolve this issue.
Added by SAP on 08/02/2017


Taylor & Francis Online not available

We have been informed that T&F Online is experiencing some technical difficulties. They apologise for the downtime and are working to restore the access. Access to T&F Online has been restored.
Added by SAP on 07/02/2017


ProQuest Databases

We are aware of a problem accessing ProQuest databases. PQ have been informed. Access problems have been resolved.
Added by SAP on 31/01/2017


Library Search: maintenance overnight Saturday 4 February - Sunday 5 February

There will be maintenance and a service upgrade on the Library Search system beginning at 11PM GMT on Saturday 4 February. It is expected to complete around 4AM GMT on Sunday 5 February. While this work will largely be in the background, and not directly affect performance, there will be a short interruption to service during this maintenance window, where Library Search and associated functions (my account, requests, e-resource access) will be unavailable; so the whole period should be considered "at risk". Note that this is in addition to (not instead of) the maintenance on our Library System already noted.
Added by BP on 31/01/2017


Library System "at risk" 4 February 23:00 - 5 February 03:00 GMT

The Library System will have scheduled maintenance between Saturday 4 February 23:00 and Sunday 5 February 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 30/01/2017


Journals from OUP (Oxford University Press)

There is currently a problem authenticating to the OUP platform from off campus. OUP are aware and investigating. Access from on campus is not affected.
Added by SAP on 25/01/2017


Refworks: 29th January

On Sunday, January 29th between 03:00 and 08:00 GMT, ProQuest will be upgrading their servers in order to improve performance and security. During this time, users of both Legacy and New RefWorks will not be able to use applications online. Write-n-Cite will work, but Reference Citation Manager and Google Docs Add-in will not be available.
Added by SAP on 25/01/2017


Library Search - problem with search results

11:05 - Currently there is an issue with results on Library Search. The results are not showing our locally held physical items, or our purchased ebooks or databases - just electronic articles. Our supplier is working on the problem. Apologies for any inconvenience caused.

Update: 12:25 . The problem has been resolved
Added by BP on 18/01/2017


Library System "at risk" 7 January 23:00 - 8 January 03:00 GMT

The Library System will have scheduled maintenance between Saturday 7 January 23:00 and Sunday 8 January 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 04/01/2017


BoB "at risk" - Thursday 15th December 08:00 - 10:00

There is scheduled login server maintenance affecting BoB (Box of Broadcasts) on Thursday 15 December 2016 between 08:00 and 10:00 UTC.
Please consider BoB at risk for the duration of this period
Added by SAP on 13/12/2016


Library System "at risk" 10 December 23:00 - 11 December 03:00 GMT

The Library System will have scheduled maintenance between Saturday 10 December 23:00 and Sunday 11 December 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 08/12/2016


Library system service interrupted - 5 December 2016

There was a short interruption to our service at around 15:25 today for approximately ten minutes. This may have rendered some electronic resources unavailable as well as access to my account, and within the libraries themselves, self service loans. Service is now fully restored - apologies for any inconvenience.
Added by BP on 05/12/2016


Library System "at risk" 3 December 23:00 - 4 December 03:00 GMT

The Library System will have scheduled maintenance between Saturday 3 December 23:00 and Sunday 4 December 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 29/11/2016


Problem accessing ARRO

12:10 - There is currently an issue with ARRO. The incident has been logged and we are working with the supplier to restore access.
Update: 12:55. This problem has now been resolved. Thank you for your patience.
Added by IW on 22/11/2016


Library Search Unavailable

12:45 We are aware of an issue with Library Search.
Our suppliers have been informed and are working to fix the problem.
Update: 12:55. Our suppliers have resolved the issue with Library search.
Added by AC on 21/11/2016


Library Search: maintenance overnight Saturday November 19 - Sunday November 20

There will be maintenance and a service upgrade on the Library Search system beginning at 11PM GMT on Saturday November 19. It is expected to complete around 3AM GMT on Sunday 20 November. While this work will largely be in the background, and not directly affect performance, there will be a short interruption to service during this maintenance window, where Library Search and associated functions (my account, requests, e-resource access) will be unavailable; so the whole period should be considered "at risk".
Added by BP on 16/11/2016


Library Search unavailable

We are aware of a problem with Library Search.
Our Suppliers hope to restore service shortly.
Update: 1325. The earlier problems have been resolved.
Added by AC on 15/11/2016


Library Search unavailable

We are aware of an issue with Library Search.
Our suppliers are working to resolve the issue and hope to restore service shortly.
Update 1650: The earlier issues have been resolved.
Added by AC on 14/11/2016


Access to Dawson ERA E-Books.

We are aware of issues accessing Dawson ERA.
Dawsons are aware and we are working with them to resolve the issues.
Update 1130. The issues with access to Dawson E-Books has been resolved.
Added by AC on 14/11/2016


Access to Proquest

We are aware of issues accessing some Proquest Databases. Proquest are also aware and we are working with them to resolve the issues. Update: 0915. The earlier issues with access to Proquest have been resolved.
Added by AC on 14/11/2016


Library System "at risk" 5 November 23:00 - 6 November 03:00 GMT

The Library System will have scheduled maintenance between Saturday 5 November 23:00 and Sunday 6 November 03:00 GMT. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 04/11/2016


Library Login Maintenance.

We will be carrying out maintenance on our Library Login servers during the mornings of Monday 31/10/16, Tuesday 1/11/16 and Wednesday 2/11/16. You may see Errors or other unexpected behaviour whilst this work is carried out.
Added by AC on 31/10/2016


Anglia App: Book a Study Pod.

We are aware of an issue with our 'Book a Study Pod' service in the Anglia mobile app. This is also affecting the "Quick Book" service from the Library website.
Update: Monday 24th November. This issue has now been resolved.
Added by AC on 21/10/2016


Box of Broadcasts

BoB is currently unavailable. The BUFVC technical support team are looking into this issue.
Added by SAP on 13/10/2016


Library System "at risk" 8 October 23:00 - 9 October 03:00 BST

The Library System will have scheduled maintenance between Saturday 8 October 23:00 BST and Sunday 9 October 03:00 BST. During this time there may be periods when services such as loans/returns, "my account" and requests, and links to e-resources may be unavailable.
Added by BP on 06/10/2016


warc

Some users are encountering problems when trying to authenticate to warc. Warc are working on updating their code but in the meantime, if you are unable to acces warc, they suggest going to this url: http://openathens.warc.com/oa/logout and then trying to login again.
Added by SAP on 04/10/2016

Known Issues

Click on each heading for details
Filter by resource:

warc

Fails to connect when using Internet Explorer and the following is displayed:
Entity:
Session:
JWT:
RedirectionURL:
Added 27/10/2016